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The purpose of the LINk is to give everyone within Coventry a greater voice in health and social care services. LINks can look at any NHS service for adults or children and social care services for adults in Coventry. Each LINk sets its own work programme.
Coventry LINK's Steering Group looks at the work ideas and feedback on services LINk has collected every year and uses a decision making checklist to decide which issues to investigate.
LINk forms working groups made up of volunteers to carry out each work programme. Each working group is supported by a member of the LINk staff team.
LINk uses its powers to request information, visit services and make reports and recommendations as part of its work. The aim is to secure service improvements for local people.
LINks don't deal with individual complaints or specific single concerns about treatment or care instead they work to identify issues relating to a wider problem affecting many different people who use the services.
A complaint relates to a specific incident at a specific time, usually regarding the treatment of an individual. An issue relates to a wider problem, something that affects many different people and occurs more than once. For example, if a patient is not happy with the treatment he or she has received, that is a complaint. But if LINk community outreach showed that people were concerned about the system for letting people know about hospital appointments this is a potential work issue for the LINk.